Customer service
Contact us
How to reach TORNITO: the mailbox, the phone and the post address, and what we can and cannot answer about an order.
Write to earstack@tornito.org. We read every letter and answer within two working days, sooner when the question is about a set on this site.
Phone: (520) 555-0115, weekdays 9 am to 4 pm Mountain Standard Time.
Post: TORNITO, 2150 East Speedway Boulevard, Suite 204, Tucson, AZ 85719.
What we can answer
Which gauge a set is cut in, which back it comes with, where a stud or a ring is shaped to sit, and whether two sets on the site are the same pieces in another tone. Give us the name of the set as it appears on its page.
What goes to the retail partner
Payment, delivery and returns are handled at checkout with our retail partner, not on this site. Tracking, delivery dates, refunds and returns are answered by them, from the order page of your account there.